Optimise & Improve

Performance Measurement
Excellent Infosys believes that to really be able to help companies optimize and improve their performance of key areas is critical. That is why Excellent Infosys has identified various areas for which performance can be measured.

Excellent Infosys can help companies handle performance measurement in various areas.

• Service call/Incident call performance against the customer's SLA. This may vary at each location of the customer.
• Spares support performance/delivery courier performance
• Repair Center performance (turn around time)
• Customer satisfaction survey
• Individual's performance against the mutually agreed upon KRA’s (key result area).
• Reduction in calls per quarter needed for problem management
• Project performance
• Service improvement plan

Back